Frequently Asked Questions

Hint: see other articles from FAQ section.

Here are the answers to frequently questions others already asked. Please go through these questions and find your answer before you ask it again. If your question isn’t listed here send it to support@mycartracks.com.

1. How to add more users with different email accounts to one central web-account?

To add new drivers to your account, you need to first set up vehicle sharing. See the section Learn / how to create a fleet – sharing.

2. The Auto recording in the application doesn’t seem to work.

In case you find your device not recording your trip or you can’t find any new tracks in your mobile app, please follow these steps:

  1. Make sure there are no warning messages displayed: e.g. There can be a message that you don’t have GPS enabled. Hint: you can enable it by tapping on the message.
  2. Choose from the desired Auto-recording trigger: press Menu and select Settings. Here go to Auto recording and press Auto recording action – here you can select if auto recording should start on when the phone is on charger, when connected to bluetooth or when you start moving. You can also specify the min. moving speed needed to start the recording.
  3. Make sure that you are driving at least the speed you have configured earlier. Auto recording starts your trip tracking only when you exceeds this speed.
  4. go to main screen, press Menu and select Settings. Select Online tracking & Synchronization. Here make sure Online tracking is turned ON. If you want to see actual position (not only last position of last track) the Daily synchronization must be turned OFF. At the bottom select Synchronization mode – actual position works only in Full mode. Select this.

3. Actual positions are not available in the web-console.

in case you can’t get the actual positions of your vehicles to display in the web-console , please make sure you have live data connection in a first place. If you want to see actual position you need permanent data plan or wi-fi connection so the data can be sent to mycartracks.com. Also, you may want to check that:

  • you have set your time zone in your settings. Sign in on www.mycartracks.com with your account and go to Settings – left top, click on your name. In General tab, set your time zone that is also used with on the phones.
  • your MyCarTracks mobile app isn’t configured to minimal or economy mode which prevents live-tracking. To check this option, press Menu and select Settings and go into Online tracking & Synchronization and select the bottom option: Synchronization mode – here you should have Full mode enabled
  • you are using the app with Online tracking – again repeat previous steps and make sure Online tracking is turned on (this is not your problem if you see the tracks).

4. I am having problems trying to view the trip history of a tracked vehicle.

Please make sure:

  • you have set your time zone in your settings. Sign in on www.mycartracks.com with your account and go to Settings – left top, click on your name. In General tab, set your time zone that is also used with on the phones.
  • your date, time and timezone is correct and the same at your android phone.
  • start the app and tap Menu button. Select Tracks and make sure all your tracks are marked synchronized (light green text). In case some tracks are not synchronized, hit the Synchronize all button at bottom.

5. How to speed up the process of getting a GPS fix?

You need root permission on your Android device. Download and install FasterGPS from Play (Android) Store.

After successful installation open FasterGPS and select your continent and region, after this FasterGPS app will immediately update your settings. Now reboot your phone.

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