Do you need to recover older trip records for auditing, or did you stay on the Free plan longer than expected? We can restore your archived data from backups.
How it works
- On the Free plan, trip data older than one month is removed from active storage and moved to backups.
- This data is not automatically restored when you upgrade to a paid plan.
- To recover archived data, you must purchase a paid plan that covers the period you want to restore. View available plans
- Recovery is not a one-time fee. It is tied to purchasing a subscription plan that covers the requested history.
Example
To recover 12 months of past data, you must purchase a 12-month plan.
Important
If the purchased plan duration is shorter than the requested recovery period, only part of the data will be restored.
The purchased plan duration is used to “cover” the recovered data period.
- If you recover 4 months of past data and purchase a 6-month plan, only 2 months of the plan will remain after recovery.
- In other words, the plan is applied retroactively to the recovered time period first.
Data older than 1 year
If your data is older than 1 year, contact us at support@mycartracks.com before making a payment. We will confirm availability and send you a payment link.
How to request recovery
- Purchase the required plan
(You can choose a plan here: mycartracks.com/pricing)
- Contact support@mycartracks.com
- Provide:
- Your login email
- How many months of data do you want to recover
Most recoveries are completed within 3 business days.
Additional fees
For fleets larger than 5 vehicles, an additional recovery fee may apply.