How to setup the app to always send positions

Our mobile apps have automatic driving detection and position recording. This feature keeps the phone battery in good condition and makes sure to not drain it too much. A drawback of this feature is that when your driver is stationary, you will only see the last known position until he […]

How to remove the account

To make a full account removal request including all the data that we store about you, you have two options. You can do that either from the mobile app or via the web console. Oh yeah, there is also a third option, send us an email with the account removal […]

How to crop recorded track

MyCarTracks can’t crop recorded tracks directly from the web console but it is possible with some external tool that can handle GPX files. One of such is https://gpx.studio/.  Follow these steps to cut any recorded track: Open the MyCarTracks web console and go to Tracks. Search for the track you […]

Geofence rewrites

The geofence rewrite feature can help you to set a replacement phrase that will be used either in the Address or Description of the recorded track. It is useful when you have some places you’re visiting regularly and want to name them by yourself or you need to have a […]

Bouncie integration

Bouncie presents itself as a viable option for tracking and monitoring locations. For business owners who rely on Bouncie devices to keep tabs on their vehicles or contractors, seamlessly integrating them with MyCarTracks offers the advantage of accessing real-time positions and maintaining accurate location records. To incorporate a new device […]

How to switch recording mode – iOs (iPhone)

By default, MyCarTracks uses the Automatic recording mode. This mode detects automatically when you’re driving and records all journeys automatically. Sometimes you don’t want to use this automatic mode, you want to start recording manually. To switch modes follow these steps: Run the MyCarTracks app and swipe up the bottom […]

Automatic drive back to a geofence

Use case Your company offers a mileage reimbursement plan to your employees and you want to offer them a benefit to don’t ask them to require to drive back to the office to clock out at the end of the day. Instead, they can drive directly back home. To be […]

Fix recording issues in Android 11

1. Allow Location all the time If the app is not tracking correctly make sure the Location Permission is set to ‘Allowed All The Time’. You can find these settings under Android Settings > Privacy >Permission Manager here find Location and touch it. Now search for MyCarTracks and select Allow All The Time. 2. Adjust battery […]

How to clear app data – Android

Sometimes your Android MyCarTracks app stops recording your drivings and even changing the recording mode doesn’t fix the issue. You can try to clear app data. Follow these steps to Clear App Data: Step 1: Open the Settings application on your device. Step 2: Head Over to Apps Menu. Step 3: Choose Installed Applications or See all apps. Step […]