How to switch recording mode – Android

MyCarTracks uses by default the On Move Automatic recording. This mode detects automatically when you’re driving and records all journeys automatically. Sometimes you don’t want to use this automatic mode, you want for example to start the recording manually or when your phone connects to the vehicle Bluetooth hands-free. To […]

My app doesn’t record any drivings (Android)

Not all Android devices support the Automatic On move drive recognition. If you see that your app doesn’t track any driving (check it under Menu / Tracks on your Android) your device may not support it. In that case, we recommend you switch to another recording mode, to do that follow […]

App not tracking in background on Android 10

It may happen that MyCarTracks app is not recording on Android 10 when running in the background because you don’t have the Location permission set to Allow all the time. To enable that MyCarTracks has always access to Location permission go to Android Settings and then follow: Apps & notifications > […]

Where to get your API credentials?

If you plan to use our integrations or you need API credentials for MyCarTracks to provide for your software developer follow these steps: Log in to your web account. On the top right click on the button with your profile image or initials and select Settings. On the left click on […]

Why do I have missing recordings in reports?

If you find out that you’re missing recorded tracks in your reports follow these instructions to check what’s wrong: Is recording turned on? You should see the info in the notification bar, also in the MyCarTracks app, there should be a message that recording is turned on and waiting or […]