If you need to download additional data with the tracks, for example, you want to create a Google Maps image to every track, then you need to create a multistep Zap and add the Find One Track With Data action somewhere after the Find Tracks action. Follow these instructions: Create a Zap […]
App not tracking in background on Android 10
It may happen that MyCarTracks app is not recording on Android 10 when running in the background because you don’t have the Location permission set to Allow all the time. To enable that MyCarTracks has always access to Location permission go to Android Settings and then follow: Apps & notifications > […]
Zapier integration example – moving the latest tracks into Google Sheet
Zapier is a platform where you can automate workflows with the use of world-known tools like Google Docs, Slack, Airtable, and more than 2000 other integrations. In this example, we will create a workflow that will move all new tracks for the selected vehicle into Google Sheet. If you need to […]
Where to get your API credentials?
If you plan to use our integrations or you need API credentials for MyCarTracks to provide for your software developer follow these steps: Log in to your web account. On the top right click on the button with your profile image or initials and select Settings. On the left click on […]
Auto recording not working on iOs device – troubleshooting
Check if all permissions that the app asked for are allowed and enabled. Go to phone Settings and then scroll down to MyCarTracks and touch it. Check if all permissions as shown on the screenshot are allowed. Make sure these are set: Location is set to Always – if not […]
Why do I have missing recordings in reports?
If you find out that you’re missing recorded tracks in your reports follow these instructions to check what’s wrong: Is recording turned on? You should see the info in the notification bar, also in the MyCarTracks app, there should be a message that recording is turned on and waiting or […]
Customised shareable maps and optional Google My Maps
There are situations when you want to create a map with selected tracks and share this map with your customer as proof of work done, for example, a flyer distribution or leaf and dirt cleaners. MyCarTracks offers you a way how you can easily select recorded tracks and create a shared map […]
Fix recording issues in Android 10
If the app is not tracking correctly make sure the Location Permission is not set to ‘Allow only while using the app’ and if so change it to ‘Allow all the time’. You can find these settings under Android Settings > Apps and notifications > MyCarTracks > Permissions > Location . […]
Safety Drive Score
Reduce accidents, lower the number of high-risk drivers, and improve overall driver safety with the MyCarTracks Drive score. Define your own settings Drive score calculations are by default not enabled, you need to enable them from Extensions. After you enable the drive score, it can take up to 4 hours […]
Daily synchronization
Daily synchronization is a feature that gives you the option to sync all recorded tracks at a certain time of a day. It comes handy in the following cases: Your mobile devices have internet connection issues or drivers are driving in areas without an internet connection Not all your tracks are being […]