Where to get your API credentials?

If you plan to use our integrations or you need API credentials for MyCarTracks to provide for your software developer follow these steps: Log in to your web account. On the top right click on the button with your profile image or initials and select Settings. On the left click on […]

Why do I have missing recordings in reports?

If you find out that you’re missing recorded tracks in your reports follow these instructions to check what’s wrong: Is recording turned on? You should see the info in the notification bar, also in the MyCarTracks app, there should be a message that recording is turned on and waiting or […]

Customised shareable maps with Google My Maps

There are situations when you want to create a map with selected tracks and share this map with your customer as proof of work done, for example, a flyer distribution or leaf and dirt cleaners. MyCarTracks offers you a way how you can easily select recorded tracks and create a shared map […]

Fix recording issues in Android 10

If the app is not tracking correctly make sure the Location Permission is not set to ‘Allow only while using the app’ and if so change it to ‘Allow all the time’. You can find these settings under Android Settings > Apps and notifications > MyCarTracks > Permissions > Location . […]

Safety Drive Score

Reduce accidents, lower the number of high-risk drivers and improve overall driver safety with the MyCarTracks Drive score. Define your own settings Drive score calculations are by default not enabled. You need to enable them from within Settings (click on your name on the top right and select Settings and […]

Daily synchronization

Daily synchronization is a feature that gives you the option to sync all recorded tracks at a certain time of a day. It comes handy in the following cases: Your mobile devices have internet connection issues or drivers are driving in areas without an internet connection Not all your tracks are being […]

Tasker and Locale integration

Tasker and Locale are great well known tools for total automation. If you don’t know them you can learn and also purchase them here: Tasker App: https://play.google.com/store/apps/details?id=net.dinglisch.android.taskerm You can get also a free trial of Tasker here: http://tasker.dinglisch.net/download.html Locale App: https://play.google.com/store/apps/details?id=com.twofortyfouram.locale To be able to use MyCarTracks with Tasker you can download our […]

How to fix recording issues on OnePlus devices

There’s an issue we’ve been investigating with OnePlus phones using the OxygenOS where our app is killed when it’s in the background for a while. The operating system has a daemon called ‘BgDetect’ that appears to kill background processes that it thinks are using ‘too much’ CPU. You could try […]

RuuviTag setup

RuuviTag is currently available only in the Android app. To set it up just follow these steps: First, make sure the Bluetooth is enabled on your device. Start MyCarTracks app and go to Menu / BT Extensions. Here on the top select RuuviTag Beacon. Use the enable/disable switch to enable the […]