Geofence Alerts not working

There can be more reasons why Geofence Alerts are not working. Follow these instructions to troubleshoot the issue: On your Android device start MyCarTracks app and go to Menu > Settings > Geofences. Make sure you have turned ON the option Allow Geofences (optionally you can turn on that alerts are sent only when recording is turned […]

Lab – What we are working on

Curious? These are the features that we are working on right now: AI – intelligent driving assistant that will learn your driving habits and detect what journey are you taking right now to help you avoid traffic jams or warn you about accidents on the road. Web app UI/UX update – […]

Latest updates

Read our blog for more info about updates. [Web app] Version 4.1.3.7 – 4.1.7.1 (June – December 2018) – New DASHBOARD – New UI that is now more mobile friendly – this is still ongoing as only part of pages were updated – Google Maps integration – Job reports – new Welcome Wizard – […]

Contact

Support: support@mycartracks.com Answer within 24 hours (take longer only in special cases). For every question that is about our service, suggestions or future plans. Sales: sales@mycartracks.com Or call us US: +1 (650) 449-8769 or EU: +420 731 447 044 Contact our sales for special discounts for bigger fleets or if […]

Full list of features

Mobile application: to begin no registration or form filling is needed (using same Google account on device and on web app) Account ID option for drivers to not use Google accounts easy to share vehicles and trips between users and business owners via email auto-recording – recording tracks without user’s interaction on […]

How to fix GPS recording issues on Huawei/Honor devices?

If you experience troubles with GPS or Auto-recording feature on your Huawei then you’re not alone. The internet is full of angry Huawei customers because in the race to get longer battery life they did some wrong things in their Android version. Therefore some hints help, some not, and sometimes the best solution is […]

Expired trip records recovery

Do you need to recover expired trip records for auditing purposes? Or did you forget to upgrade from a Free plan to get more than 2 weeks of data history? No worries, we got your back. All data older than one month and generated by users of our free plan are […]

Troubleshooting GPS Issues

What is GPS? GPS is a system to estimate location on Earth by using signals from a set of orbiting satellites. Tips: Achieving good initial GPS lock To achieve a fast start and a high-accuracy position estimates, you should provide: Clear view of a large portion of the sky A time […]

API – MyCarTracks Web Services (Deprecated)

Please note that this API is deprecated and will be terminated at date we will release soon. The documentation for new API version 2 is located here: https://www.mycartracks.com/api-docs/index.html REST API enables you to interact with MyCarTracks web site programmatically via HTTP requests. This is useful in situations when you want to […]