When creating a geofence in MyCarTracks, the most common and efficient option is a circular geofence defined by a center point and radius. This method is widely used due to its simplicity and speed. However, in certain situations, you may need to create a custom-shaped geofence. To do this, follow […]
How to update iOS MyCarTracks app
On your iPhone or iPad search and touch App Store so that it opens. In the App Store app, touch Search at the bottom right. . In search enter Mycartracks and touch the result. If you see a cloud with an arrow icon as seen on this image your app is not […]
Selecting a vehicle in the iOS app
Open the MyCarTracks app on your iPhone or iPad. You can see the selected vehicle at the bottom. Touch the vehicle. This will open the list of available vehicles. Before you select a vehicle we recommend first touching the sync button on the top right. After that touch the vehicle […]
Selecting a vehicle in the Android app
Open the MyCarTracks app on your Android device. On the main screen you can see which vehicle is selected: – To select another vehicle touch Vehicles at the bottom or click on the vehicle name. – Now first touch the double arrow on the top right. This will force the […]
Understanding Battery Usage in MyCarTracks Tracking App
We understand some users have experienced higher-than-expected battery usage while using our live positions and mileage tracking app. We appreciate your feedback and would like to explain how our app works to help clarify the reasons behind this and what measures we’ve taken to minimize battery drain. How Our App […]
Stop alerts
Stop alerts can help you when you want to be notified when your vehicles stop at any location for a specified time. Note: This feature is not automatically available in your web account and you must enable it in Extensions therefore log in to your account and then go to […]
How to setup the app to always send positions
Our mobile apps have automatic driving detection and position recording. This feature keeps the phone battery in good condition and makes sure to not drain it too much. A drawback of this feature is that when your driver is stationary, you will only see the last known position until he […]
How to remove the account
To make a full account removal request including all the data that we store about you, you have two options. You can do that either from the mobile app or via the web console. Oh yeah, there is also a third option, send us an email with the account removal […]
How to crop recorded track
MyCarTracks can’t crop recorded tracks directly from the web console but it is possible with some external tool that can handle GPX files. One of such is https://gpx.studio/. Follow these steps to cut any recorded track: Open the MyCarTracks web console and go to Tracks. Search for the track you […]
Geofence rewrites
The geofence rewrite feature can help you to set a replacement phrase that will be used either in the Address or Description of the recorded track. It is useful when you have some places you’re visiting regularly and want to name them by yourself or you need to have a […]